The quick help you need is just a tap away with our TDA Support App that covers tips and tricks for basic technology hiccups. Our TDA Support App empowers our clients to fix small problems on their own schedule without needing to know system complexities. For our experienced clients who wish for the autonomy to reboot their systems troubled audio, visual, networking, surveillance, and other equipment without having to contact our support team, this service was intended specifically for you.
We ensure our membership clients have 365-day accessibility to a dedicated staff member that is always available to answer their call. In the case that our Remote Support Team is unable to resolve an issue using standard remote troubleshooting tools, a Support Technician may be scheduled to make either programming changes or an on-site service call.*Our standard business hours for scheduling a Support Technician are Monday-Friday, 8am-5pm. Scheduling is based on first availability. We reserve bandwidth for our top tier Membership Clients to provide front-of-line service and scheduling outside of normal business hours.
Technology Design Associates has invested in the latest monitoring equipment to ensure that your system is always running smoothly and resolve potential problems before they happen. Included with specified membership plans, this service alerts our Remote Monitoring Team in real time when an issue arises and spares our clients the inconvenience of trying to track down the source of the problem. Monitoring tools check for network connectivity issues, problems with your internet service provider, and the health and status of your system and connected devices. This is our way of taking a proactive approach to protect your investment, maximize uptime, and ensure the fastest possible resolution of issues without having to send an Advanced Support Technician on-site.
Central Oregon - EXT. 701
Southern Oregon - EXT. 704
Southern Washington - EXT. 703
Reno, Nevada - EXT. 720
Priest River, Idaho - EXT. 722
Phoenix, Arizona - EXT. 710