Staying Safe in Challenging Times
Valued Technology Design Associates clients, friends & associates. It seems we are all beginning to understand the impact of the COVID-19 (Coronavirus) on our local community and country. Our company values embody trust. You trust us in your home, with your network and your data. Please know that you can also trust us to do everything within our capabilities to ensure the safety of our valued clients and our valued staff as we continue to support you.
With this communication, we wanted to reach out with an update on the actions we are taking to minimize any disruption to our clients while keeping everyone as safe as possible.
We recognize that many of our clients will be working from home for the foreseeable future. We are committed to ensuring uptime for all of your systems while adhering to best practices from the Centers for Disease Control (CDC), World Health Organization (WHO).
As a result of the dangers from close contact, we have adjusted our policies to emphasize remote support whenever possible. The TDA Support Team has developed extreme expertise in this area and we look forward to applying that expertise when possible. To support this initiative we will not be charging for any tech calls that are 10 minutes or less by phone or email so please try these options first in order to minimize your wait times.
If the problem requires an in-person service call, we will implement the following additional safety policies:
To ensure that our employees remain healthy we have implemented the following procedures:
Our office is and will remain open and we are completely committed to ensuring the health and safety of our employees and customers during this challenging time.
Please be assured that we are following guidance from the CDC, WHO and local health authorities. We will address and communicate any changes in risk levels and any issues that arise.
Thank you for being a Technology Design Associates customer. We appreciate your business and look forward to working through this together.
Central Oregon - EXT. 701
Southern Oregon - EXT. 704
Southern Washington - EXT. 703
Reno, Nevada - EXT. 720
Priest River, Idaho - EXT. 722
Phoenix, Arizona - EXT. 710