Client Care Program Comparison


  • Opt Out - No Plan

    • No Devices Monitored
    • No 24 Hr System Monitoring
    • No Monthly Reporting
    • No Internet Speed Monitoring
    • No Annual Firmware Upgrades
    • No After Hours Hotline – Support Request via website
    • NoRemote Reboot & Troubleshooting
    • No Quarterly On-Site Health Checks
    • No Annual On-Site Preventative Maint.
    • No Calibration (Audio/Video)
    • No Telco/Cable Authorization
    • No Preferred Priority Service
    • Service Labor Discount – 0%
    • Standard Labor Rate
    • Standard Programming Rate
    • Standard Truck Roll Rate
    • Remote System Restoration – Standard Rate
    • After Hours Service Labor (Emergency) – Standard Rate

  • Standard Plan - $50/month

    • Up to 25 Devices Monitored
    • 24 Hr System Monitoring
    • Monthly Reporting
    • Internet Speed Monitoring
    • Annual Firmware Upgrades
    • After Hours Hotline – Support Request via website
    • Remote Reboot & Troubleshooting
    • No Quarterly On-Site Health Checks
    • No Annual On-Site Preventative Maint.
    • No Calibration (Audio/Video)
    • No Telco/Cable Authorization
    • No Preferred Priority Service
    • Remote System Restoration – FREE
    • Discounted Service Labor, Labor Rate, Programming Rate, Truck Roll, After Hours Emergencies

  • Standard Plus Plan - $125/month

    • Up to 25 Devices Monitored
    • 24 Hr System Monitoring
    • Monthly Reporting
    • Internet Speed Monitoring
    • Annual Firmware Upgrades
    • After Hours Hotline – Support Request via website
    • Remote Reboot & Troubleshooting
    • Quarterly On-Site Health Checks
    • No Annual On-Site Preventative Maint.
    • No Calibration (Audio/Video)
    • No Telco/Cable Authorization
    • No Preferred Priority Service
    • Remote System Restoration – FREE
    • Discounted Service Labor, Labor Rate, Programming Rate, Truck Roll, After Hours Emergencies

  • Premier Plan - $125/month

    • Unlimited Devices Monitored
    • 24 Hr System Monitoring
    • Monthly Reporting
    • Internet Speed Monitoring
    • Annual Firmware Upgrades
    • After Hours Hotline – Support Request via website
    • Remote Reboot & Troubleshooting
    • No Quarterly On-Site Health Checks
    • Annual On-Site Preventative Maint.
    • Calibration (Audio/Video)
    • Telco/Cable Authorization
    • Preferred Priority Service
    • Remote System Restoration – FREE
    • Discounted Service Labor, Labor Rate, Programming Rate, Truck Roll, After Hours Emergencies

  • Premier Plus Plan - $200/month

    • Unlimited Devices Monitored
    • 24 Hr System Monitoring
    • Monthly Reporting
    • Internet Speed Monitoring
    • Annual Firmware Upgrades
    • After Hours Hotline – Support Request via website
    • Remote Reboot & Troubleshooting
    • Quarterly On-Site Health Checks
    • Annual On-Site Preventative Maint.
    • Calibration (Audio/Video)
    • Telco/Cable Authorization
    • Preferred Priority Service
    • Remote System Restoration – FREE
    • Discounted Service Labor, Labor Rate, Programming Rate, Truck Roll, After Hours Emergencies