Client Care Opt Out


Even though we think one of our Client Care Programs is the best way to support your needs, we respect your right to make that decision. Please know that you can always choose to opt in at any time.

If you choose to opt in and become a participant in the Client Care Program, we will send you a welcome package which includes a direct phone number for our Client Care Program members as well as your coverage terms.

What If I Opt Out & Need Support?

If you choose to opt out of the program, but need support down the road, we're still here to serve you!  We've created an online trouble ticketing system to help you BUT, you will need to either sign up for a Client Care Program, or Opt Out first.  To Opt Out, please complete the form below.  Once complete, you'll be re-directed to the trouble ticket entry form in case you need to enter a ticket.


Client Care Program Comparison


  • Opt Out - No Plan

    • No Devices Monitored
    • No 24 Hr System Monitoring
    • No Monthly Reporting
    • No Internet Speed Monitoring
    • No Annual Firmware Upgrades
    • No After Hours Hotline – Support Request via website
    • NoRemote Reboot & Troubleshooting
    • No Quarterly On-Site Health Checks
    • No Annual On-Site Preventative Maint.
    • No Calibration (Audio/Video)
    • No Telco/Cable Authorization
    • No Preferred Priority Service
    • Service Labor Discount – 0%
    • Standard Labor Rate
    • Standard Programming Rate
    • Standard Truck Roll Rate
    • Remote System Restoration – Standard Rate
    • After Hours Service Labor (Emergency) – Standard Rate

  • Standard Plan - $50/month

    • Up to 25 Devices Monitored
    • 24 Hr System Monitoring
    • Monthly Reporting
    • Internet Speed Monitoring
    • Annual Firmware Upgrades
    • After Hours Hotline – Support Request via website
    • Remote Reboot & Troubleshooting
    • No Quarterly On-Site Health Checks
    • No Annual On-Site Preventative Maint.
    • No Calibration (Audio/Video)
    • No Telco/Cable Authorization
    • No Preferred Priority Service
    • Remote System Restoration – FREE
    • Discounted Service Labor, Labor Rate, Programming Rate, Truck Roll, After Hours Emergencies

  • Standard Plus Plan - $125/month

    • Up to 25 Devices Monitored
    • 24 Hr System Monitoring
    • Monthly Reporting
    • Internet Speed Monitoring
    • Annual Firmware Upgrades
    • After Hours Hotline – Support Request via website
    • Remote Reboot & Troubleshooting
    • Quarterly On-Site Health Checks
    • No Annual On-Site Preventative Maint.
    • No Calibration (Audio/Video)
    • No Telco/Cable Authorization
    • No Preferred Priority Service
    • Remote System Restoration – FREE
    • Discounted Service Labor, Labor Rate, Programming Rate, Truck Roll, After Hours Emergencies

  • Premier Plan - $125/month

    • Unlimited Devices Monitored
    • 24 Hr System Monitoring
    • Monthly Reporting
    • Internet Speed Monitoring
    • Annual Firmware Upgrades
    • After Hours Hotline – Support Request via website
    • Remote Reboot & Troubleshooting
    • No Quarterly On-Site Health Checks
    • Annual On-Site Preventative Maint.
    • Calibration (Audio/Video)
    • Telco/Cable Authorization
    • Preferred Priority Service
    • Remote System Restoration – FREE
    • Discounted Service Labor, Labor Rate, Programming Rate, Truck Roll, After Hours Emergencies

  • Premier Plus Plan - $200/month

    • Unlimited Devices Monitored
    • 24 Hr System Monitoring
    • Monthly Reporting
    • Internet Speed Monitoring
    • Annual Firmware Upgrades
    • After Hours Hotline – Support Request via website
    • Remote Reboot & Troubleshooting
    • Quarterly On-Site Health Checks
    • Annual On-Site Preventative Maint.
    • Calibration (Audio/Video)
    • Telco/Cable Authorization
    • Preferred Priority Service
    • Remote System Restoration – FREE
    • Discounted Service Labor, Labor Rate, Programming Rate, Truck Roll, After Hours Emergencies


Client Care Opt Out Form

Please complete the form below to opt out of the Client Care Program.

CCP OPT OUT
By clicking this button I agree that I have chosen to OPT OUT of the Client Care Program and have my service provided on a case by case basis. My support will be covered on a time and materials basis. *
  • No Devices Monitored
  • No 24 Hr System Monitoring
  • No Monthly Reporting
  • No Internet Speed Monitoring
  • No Annual Firmware Upgrades
  • No After Hours Hotline - Support Request via website
  • No Remote Reboot & Troubleshooting
  • No Quarterly On-Site Health Checks
  • No Annual On-Site Preventative Maint.
  • No Calibration (Audio/Video)
  • No Telco/Cable Authorization
  • No Preferred Priority Service Service Labor Discount – 0%
  • Standard Labor Rate - $95/hour
  • Standard Programming Rate - $120/hour
  • Standard Truck Roll Rate - $125
  • Remote System Restoration - $125/hour
  • After Hours Service Labor (Emergency) - $190/Hour